faqs
Frequently Asked Questions
Find answers to commonly asked questions about our products, services, and processes. If you don’t see the information you’re looking for, feel free to contact us directly we’re happy to help!
QUARTZ
Quartz FAQs
Quartz is an engineered stone made from 90-95% natural quartz minerals, combined with resins, pigments, and polymers to create a durable and non-porous surface.
Yes, quartz is highly durable, resistant to scratches, stains, and heat, making it more durable
than both granite and marble in most cases.
Quartz is heat-resistant but not heatproof. It’s recommended to use trivets or mats under hot
cookware to avoid damage.
Yes, quartz is non-porous, making it highly resistant to stains and bacteria without the need for regular sealing.
Quartz is not ideal for outdoor use, as prolonged exposure to UV rays can cause fading and discoloration.
MARBLE
Marble FAQs
Marble is a natural stone formed from limestone subjected to high pressure and heat over millions of years. It is quarried from different parts of the world, known for its luxurious look.
Marble is durable but softer and more prone to scratching and staining compared to quartz and granite. It requires more care and maintenance.
Yes, marble is porous and needs to be sealed regularly to prevent stains and moisture from penetrating the surface.
Marble is heat-resistant but can crack or discolor when exposed to extreme heat, so it’s best to use trivets under hot items.
Clean marble with a pH-neutral cleaner or mild soap and water. Avoid acidic or abrasive cleaners as they can damage the surface.
GRANITE
Granite FAQs
Granite is a natural igneous rock formed from the cooling of molten lava, known for its strength, durability, and unique patterns.
Yes, Granite is highly heat- and scratch-resistant, making it an excellent choice for kitchen countertops and high-use areas.
Granite is porous and should be sealed periodically to protect against stains and moisture, though it is less porous than marble.
Use a mild soap or a cleaner specifically designed for natural stone. Avoid acidic or abrasive
cleaners to preserve the sealant.
While Granite is more stain-resistant than marble, it can still stain if not properly sealed, especially from oils and acidic substances.
PORCELAIN
Porcelain FAQs
Porcelain is highly durable, heat-resistant, stain-resistant, and non-porous, making it an excellent choice for kitchens. It also offers a sleek, modern appearance and comes in a wide variety of colors and finishes.
Yes, Porcelain is highly scratch-resistant. It's hard surface can withstand regular kitchen use without showing signs of wear, but we still recommend using cutting boards to protect your knives and maintain its finish.
Porcelain is heat-resistant and can handle high temperatures, but we recommend using
trivets or heat pads for hot pans to ensure the longevity of your worktop.
Yes, Porcelain is an excellent choice for outdoor kitchens as it is UV-resistant and does not fade or discolor in sunlight. It also withstands weather changes without compromising its appearance or performance.
Porcelain is incredibly strong but can chip or crack under extreme impact or if heavy objects are dropped on its edges. However, such cases are rare with proper care and usage.
GENERAL
General FAQs
The process includes an initial consultation, templating, material selection, fabrication, delivery, and professional installation. We manage each step to ensure a seamless experience.
Templating involves taking precise digital measurements of your kitchen space to ensure that the worktop fits perfectly.
The entire process typically takes 3 - 5 business days, depending on the complexity of the project and the material chosen.
We offer a wide range of materials, including quartz, marble, granite, and porcelain.
Yes, we provide samples of various materials during the consultation phase to help you choose the best option for your kitchen.
TEMPLATE
Template FAQs
Ensure that your kitchen cabinets and any appliances are fully installed, and remove any clutter from the work surfaces. The area must be ready for accurate measurements.
Templating usually takes 1-2 hours, depending on the size and complexity of the kitchen. Our team uses advanced digital technology for precise measurements.
Minor changes can be made after templating, but major alterations may affect the production schedule. It’s best to finalize the design beforehand to avoid delays. Our team uses advanced digital technology for precise measurements.
FABRICATION
Fabrication FAQs
Once templating is completed, the digital measurements are used to cut and shape your chosen material with precision equipment, ensuring a perfect fit for your kitchen.
The fabrication process generally takes 3 - 5 business days after templating, depending on the complexity of the project and material availability.
Yes, we welcome visits to our facility so you can see the fabrication process and inspect your worktop before installation.
DELIVERY & INSTALLATION
Delivery & Installation FAQs
Yes, we provide professional delivery and installation services to ensure your worktop is fitted securely and accurately. Our team handles the entire process.
Installation usually takes 3-6 hours, depending on the complexity and size of the worktop. Larger or more intricate installations may take longer.
While it’s not mandatory, we recommend being available during installation to review the placement and address any questions that may arise.
STAIRCASE CLADDING
Staircase Cladding FAQs
Stone staircase cladding involves covering existing staircases with natural or engineered stone to enhance durability and create a luxurious finish. It’s ideal for modernizing your home.
Yes, we offer both interior and exterior stone staircase cladding solutions, using materials that are suited to withstand indoor and outdoor environments.
Durable materials like granite, quartz, and porcelain are ideal for staircases due to their strength, slip resistance, and aesthetic appeal.
WALLS & FLOORING
Walls and Flooring FAQs
Yes, we offer a wide range of stone materials for both wall cladding and flooring, adding elegance and durability to any room, indoors or outdoors.
Absolutely! Stone like granite and porcelain are highly durable and can withstand high foot traffic, making them ideal for areas like hallways, kitchens, and entryways.
Our professional installation team carefully prepares the surface, applies adhesive, and secures the stone, ensuring a flawless and durable finish.
BATHROOM SURFACE
Bathroom Surface FAQs
Quartz, marble, and granite are popular choices for bathroom surfaces due to their durability, water resistance, and beautiful appearance.
Yes, we create custom designs for bathroom vanities, shower walls, and other surfaces, ensuring the stone fits perfectly and complements your bathroom’s aesthetics.
Regular cleaning with a mild cleaner and sealing (for porous stones like marble) will keep your bathroom surfaces looking pristine.
AFTERCARE & MAINTENANCE
Aftercare & Maintenance FAQs
If you encounter any issues with your worktop, please contact us immediately. We offer a warranty and will address any concerns promptly.
Most stone surfaces require minimal maintenance. Non-porous materials like quartz are easy to clean, while natural stones like marble and granite may require periodic sealing to
prevent staining.
We recommend using mild, non-abrasive cleaners for daily cleaning. Avoid acidic cleaners, especially for porous stones like marble. We provide detailed care instructions tailored to your chosen stone.
Yes, we provide a warranty on both the materials and installation. The terms may vary depending on the material selected, but we will cover any workmanship issues.